Shipping and Returns

TURN AROUND TIMES

Orders placed Monday to Friday, excluding public holidays, will be shipped within two business days.

 

SHIPPING IN AUSTRALIA

At White Moose we know you want your products quickly! We ship all products express through Startrack Express, you will receive a tracking link in your email to know when it will arrive.

In some circumstances delivery to PO Boxes can attract a higher shipping rate. We recommend entering a street address, commercial or residential. 

 

RETURNS POLICY

At White Moose we know that sometimes things don't always go to plan and on occasion an item may need to be returned or replaced. 

If stock is damaged or faulty we will ship you a new product and waive the shipping fee. You need to contact us within 7 days of receiving the product with pictures of both the item and it's packaging. Email these to info@whitemoose.com.au

We do not offer change of mind returns or refunds.